Ready to bring your custom metal project to life? Us too.
No matter how big, small or niche your project, whether it’s a bulk order or a one-off, we look forward to working with you to create your custom metal product. Regardless of your experience or understanding in design or fabrication, we aim to make the order process as straightforward, seamless and enjoyable as possible.
The expert team at CSM can advise on design, materials and finishes, and provide as much support as you need through the process. Here’s how it works, step-by-step.
Step one: Make an enquiry
Call, email or fill out our enquiry form to get in touch with us. We want to hear about your idea or requirement in as much detail as possible, with measurements, drawings and design plans, if you have them. If you need help to flesh out your idea or nail down the specifics of your brief, our team of expert designers and fabricators are happy to advise.
Step two: Follow-up and consultation
We’ll let you know when the team has received your enquiry, and if necessary, one of our friendly experts will be in touch to clarify details or ask further questions. Next, we’ll schedule a consultation to run through your plans in more depth and ensure the specifications and approach will deliver the best possible product for your requirements. We’ll outline any suggested changes or recommendations and provide a rough cost estimate for the job.
Step three: Detailed quotation and design blueprint
Our experienced design team get underway, turning the agreed plans into detailed CAD drawings. This will be shared with you alongside a clear product description, material and finishing details, delivery and installation arrangements, estimated timelines and a detailed quotation.
Step four: Order confirmation
Review the information and let us know if you’d like to go ahead. If you decide to place your order, we’ll confirm payment terms, timescales and delivery details. Then, we schedule your workshop time and allocate specialist resources and skilled fabricators to your project.
Step five: Materials sourcing and fabrication
We order your materials and prepare your designs for manufacture, then it’s over to our skilled fabricators. Our expert team applies specialist skills, tools and techniques to craft your bespoke product. CSM’s unrelenting commitment to quality and attention to detail means we’re satisfied with nothing less than the very best.
Step six: Delivery and installation
Once complete, and your custom fabricated products have passed our stringent quality checks, we can’t wait to show you the result! We’ll organise a courier for delivery, and if specified through the planning stages, arrange a convenient time to install the piece in situ.
Step seven: Care, maintenance and support
We equip you with all the information you need to preserve the quality and prolong the lifespan of your finished product. Our aftercare includes detailed maintenance instructions and post-installation support so you can reach out to our expert team with any queries.
Do you charge for consultation?
No, we provide consultation as part of the order process. We support and advise you on your brief, provide detailed CAD drawings, and share a project timeline and quotation with no cost or obligations. It’s then up to you whether you’d like to place an order and take the project forward.
If I decide not to go ahead with my custom metal project, will I own the rights to the CAD drawings?
If you decide not to move ahead with the project, the CAD drawings we have produced remain our intellectual property. However, we can usually provide a quotation if you want to purchase the rights to your design – just get in touch.
What is your returns policy?
We work closely with you to create a bespoke product for your unique space, function or requirements, and therefore do not accept returns. However, our bespoke consultation and order process is designed to ensure you know exactly what you’re getting, and crucially, that the finished product fits the brief, so a return would never be necessary.
Got any questions about the custom metalwork order process, or want to learn more about what we can do? Get in touch – our friendly team is always happy to help.